Help

> Can I Speak to a Member of Your Team?
> Delivery information UK (postage)
> Delivery Information for EUROPE
> Delivery Information for the REST OF THE WORLD
> Can I track the status of my order?
> FREE Returns (UK Only)
> I've lost my Free Returns Label, what do I do?
> What is your returns policy?
> Sizing and Shoe Information
> How do I pay?
> Mastercard Secure Code and Verified by Visa
> What happens if I forget my password/or name?
> How long does it take for refunds to be processed?
> How do I navigate around the Online store?
> Problems Processing my order
> Stock Notification Emails
> Package Damaged on Arrival
> Promotions online
> Offer Code Information
> Faulty Items
> How can I register a complaint?
> Registered Company Details
> Can I Speak to a Member of Your Team?
If you require further assistance email us via the contact us section of the website, or info@thedunegroup.com, and we will endeavour to reply within 3-5 working days.

Or phone 01162 847 800.

Our Customer Service opening hours are:

Monday - Friday 09:00 to 20:00
Saturday 10:00 to 16:00
Sunday Closed


If you wish to contact us in writing please send your letters to the following address:

Customer Services
The Dune Group
Block 2
The Whittle Estate
Cambridge Road
Whetstone
Leicester
LE8 6LH


Please note all RETURNS must be sent to:

Shoe Studio Website Returns
The Dune Group
Block 2
The Whittle Estate
Cambridge Road
Whetstone
Leicester
LE8 6LH